Returns and shipping policy
RETURN, EXCHANGE AND WARRANTY POLICY
Returns and exchanges within 30 days
Gioia Sarda offers customers the possibility to request a return or exchange within 30 days from the delivery of the product.
To request a return or exchange, simply contact us at gioiasardaonline@gmail.com, indicating the order number and the type of request.
The product must be returned intact, complete and without signs of use beyond what is necessary to check its characteristics, nature and fit.
The direct cost of returning the product is borne by the customer, except in cases involving defective or non-conforming products covered by the legal guarantee.
The customer is responsible for ensuring that the returned product is correctly shipped until it is delivered to Gioia Sarda. We therefore recommend using a tracked shipping service.
LEGAL RIGHT OF WITHDRAWAL
The 30-day commercial return policy offered by Gioia Sarda is additional to, and does not in any way limit, the legal right of withdrawal provided by applicable law.
For online purchases, consumers may exercise their right of withdrawal within at least 14 days from delivery, without having to provide a reason.
In the event of withdrawal, all payments required under applicable law will be refunded, including any standard delivery costs originally paid by the customer. Any additional costs resulting from the customer choosing a more expensive delivery method than the standard option will not be refunded.
The direct costs of returning the product are borne by the customer where permitted by applicable law, unless otherwise stated by Gioia Sarda.
PERSONALISED PRODUCTS
The right of withdrawal does not apply to products specifically made according to individual customer specifications or clearly personalised, where provided for under applicable law.
This exclusion does not in any way limit the customer’s rights in the event of a possible lack of conformity or defect in the product.
LEGAL GUARANTEE OF CONFORMITY
All Gioia Sarda products benefit from the legal guarantee of conformity provided by applicable law.
The legal guarantee is separate from the 30-day commercial return and exchange policy and is not limited by it.
The legal guarantee covers any original lack of conformity or defect in the product.
The legal guarantee does not cover damage caused, for example, by impacts, crushing, deformation, pulling, stretching or alteration of the jewellery, improper use, failure to follow normal use and care instructions, or normal wear resulting from use, where such circumstances are the cause of the reported problem.
ASSESSMENT OF A DAMAGED PRODUCT
In the event of breakage or another possible defect, the customer may contact Gioia Sarda and provide the order number, a description of the issue and detailed photographs of the product.
Where it is not possible to determine the cause of the issue from photographs alone, Gioia Sarda may request that the jewellery be returned for inspection.
A request to inspect the product does not constitute either prior recognition or prior exclusion of the legal guarantee.
Once the product has been inspected, Gioia Sarda will inform the customer of the outcome of the assessment.
Where a lack of conformity covered by the legal guarantee is identified or recognised, Gioia Sarda will provide the remedies required under applicable law at no cost to the consumer.
If, on the other hand, the damage is found to have been caused by circumstances unrelated to a lack of conformity or an original defect, Gioia Sarda may, where possible, offer a repair or replacement under commercial terms that will be communicated to the customer before proceeding.
PRODUCTS DAMAGED DURING TRANSPORT
If the parcel is delivered visibly damaged, opened or tampered with, we recommend notifying the courier immediately, accepting the parcel with reservations where possible, taking photographs of the packaging and contacting us promptly.
These precautions help us manage any claim with the courier more quickly, but they do not limit any mandatory rights granted to consumers under applicable law.
FAILED DELIVERY DUE TO INCORRECT INFORMATION
The customer is responsible for ensuring that all information provided for shipping is correct.
If delivery cannot be completed due to an incorrect address, recipient name or other essential information provided by the customer, any additional costs actually incurred for reshipping or returning the parcel may be charged to the customer, within the limits permitted by applicable law.
CONTACT
For returns, exchanges, product issues or support requests:
WhatsApp: +39 324 7426529
Gioia Sarda
Matteo Silanus
NIF: ESY0169213Q
Registered office: Calle Carlos Fuentes 4, 28047 Madrid, Spain