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FAQ - Frequently Asked Questions
In this section you will find answers to all the main questions you may have about our products and our site. And remember that, in case of further doubts, you can contact us directly and in real time through the chat or write us an email at firstname.lastname@example.org .
I have seen some jewels and I would like to order them, how do I do it?
You can order our Sardinian jewels simply by clicking on Add to Cart or Buy Now (usually located next to the photo of the jewel or at the bottom). If you still have doubts you can watch this video on YouTube where it explains how to make a purchase:
Do you have a physical store where you can buy your jewels?
No, we are present only online and our Sardinian jewels can only be purchased online.
How much does the shipping cost and what is the expected delivery time?
Shipping is free (with the Italian Post Office) and the estimated time is 7-10 working days, even if it usually arrives earlier (sometimes even in a few days).
If the "Poste Delivery" option is chosen, the estimated delivery time is 3-5 working days.
What are the payment methods available?
We accept credit / debit card and Paypal payments. Upon specific request through the chat, the bank transfer method can also be activated.
If I am wrong with the size of my ring or the product does not convince me, can I return it?
Of course! We offer FREE refunds or exchanges within 30 days of product delivery, NO QUESTIONS. For more information we suggest you see the following link with all the procedure.
What material is your jewelry made of?
Our Sardinian jewels are in TIT.800 and 925 Silver and do not contain Nickel, Cadmium and Lead according to the REACH EN 1811: 2011 technical standard.
How can I clean your jewelry once it has been purchased?
The simplest and most appropriate way to clean Sardinian silver jewelry is to wash it with soap and water. Contact with various acids, perfumes and alcoholic solutions is not recommended, to avoid altering their aesthetic qualities. Click here to watch a video about how to clean it.
What colors can I choose?
Almost all of our Sardinian jewels can be bought in light and burnished silver (the latter process is recommended because it maintains its antiqued charm over time). We also have some models in silver dipped in gold.
Who are your testimonials / influencers?
You can find out about our influencers on the About Us page.
How do I know the size for the rings?
For the sizes of the rings you can consult our guide at the following link or look at the table in the photos of each ring available in our catalog.
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